Help Center

The Help Center is our self-service knowledge base for traders to find answers to their questions quickly. Do you have a question about account verification, trading platforms, deposits, withdrawals, commissions, or anything else? Find your answers here.

Help Center / My Account

How to sign in from a new device?

The beauty of trading and investing online is that you can access your positions and investments anywhere with an internet connection.

If you’re trading with Traze, you can access your MyTraze profile and your MetaTrader 4 accounts from any device.

Access MyTraze from a new device

MyTraze is a web application optimised for mobile devices, so you can seamlessly switch between your computer and mobile device to access your MyTraze account. To access MyTraze from anywhere, just visit https://my.traze.co.id/ and sign in using either your mobile number or email address and password.

Access MetaTrader 4 from a new device

MetaTrader 4 is available for multiple operating systems; it’s available for Windows, Mac, Android and iOS. To access your Traze MT4 account, you’ll need to install the application on your device.

Download MT4 here
Once MT4 is installed on your device, you’ll need to sign in to your account. To log in to MT4, you’ll need your account number and password. Remember, your MyTraze credentials are not the same as your MT4 account logins.

You can find a list of your MT4 trading accounts in the MyTraze application. If you don’t remember your password, you can refer to the emails we sent with your credentials or change your password from the MyTraze application.

Risk Warning:
Forex trading has a high risk and is not suitable for all investors. Before deciding to invest in the foreign exchange market, you must consider your investment goals, level of experience, and risk tolerance. There is a possibility that you will lose part or all of your initial capital, so you should not invest money that you cannot afford to lose. Make sure to fully understand all the risks involved in forex trading and, if necessary, seek advice from an independent financial advisor. Past performance does not guarantee future results. All investment decisions are personal responsibility, and there is no guarantee from any party that you will benefit from forex trading.

Disclaimer: Trading Derivative Contracts in an Alternative Trading System may not be suitable for all investors. You may incur significant losses within a short period. The amount of money you lose may exceed the initial funds (Initial Margin) you deposited with your Futures Broker. You could lose your entire Margin and any additional Margin placed with the Futures Broker to maintain your Derivative Contract position in the Alternative Trading System. This is because Futures Trading is heavily influenced by leverage, where a relatively small investment can be used to open positions with significantly higher asset values. If you are not prepared for such risks, you should not engage in trading Derivative Contracts in an Alternative Trading System.

PT Traze Andalan Futures is a licensed Futures Broker regulated and supervised by the Commodity Futures Trading Regulatory Agency (BAPPEBTI) under Business License Number: 661/BAPPEBTI/SI/IV/2005 and SPA License Number: 1294/BAPPEBTI/SP/7/2007, the Financial Services Authority (OJK) under Principle Approval Number: S-161/PM.02/2025, and Bank Indonesia (BI) under Registration Number: 27/289/DPPK/Srt/B.

PT Traze Andalan Futures is a member of the Jakarta Futures Exchange (JFX), Membership Number: SPAB-084/BBJ/09/04; a member of the Indonesian Futures Clearing House (KBI), Membership Number: 09/AK-KBI/PN-PA/VII/2022; a member of the Indonesia Commodity & Derivatives Exchange (ICDX), Membership Number: 049/SK/ICDX/DIR/III/2025; a member of the Indonesia Clearing House (ICH), Membership Number: 051/SK/ICH/DIR/III/2025; and a member of the Indonesian Commodity Futures Trading Association (ASPEBTINDO), Membership Number: 0055/ASPEBTINDO/ANG-B/7/2015.

All services and products accessible through the website www.traze.co.id are provided by PT Traze Andalan Futures, with its registered office located at Sinarmas Land Plaza Sudirman (formerly Sinarmas MSIG Tower), 35th Floor, Jl. Jenderal Sudirman KAV 21, Kuningan, Karet, Setiabudi District, South Jakarta City, DKI Jakarta Province, 12920 – Indonesia.

Please note that PT Traze Andalan Futures does not provide services to residents of certain jurisdictions, including but not limited to the United States, Brazil, Canada, Egypt, Iran, North Korea (Democratic People’s Republic of Korea), and the European Union.

 

Official Website: www.traze.co.id | © 2026 Traze