Help Center

The Help Center is our self-service knowledge base for traders to find answers to their questions quickly. Do you have a question about account verification, trading platforms, deposits, withdrawals, commissions, or anything else? Find your answers here.

Help Center / My Account

How to secure my account?

Cybersecurity is a real threat, and anyone using the internet to invest online needs to be vigilant and follow best practices to keep their online account secure. At Traze, we take cybersecurity very seriously, and you can rest assured that we’re taking the necessary steps to keep your funds safe. However, there are things you can do to protect yourself.

  • Use a unique password for your Traze account. You should never use the same password more than once. Perhaps another online service you’re using is breached; hackers can attempt that password with other accounts.
  • Be vigilant. When logging into your Traze account or opening an email from us, make sure you’re visiting traze.co.id and make sure the emails you open come from an official email address.
  • Keep your phone and email account secure. We use your email address and mobile number to verify certain actions on your account. If either is compromised, it increases the likelihood of someone gaining unauthorised access to your account. If you lose your phone, notify us immediately and change all your passwords, including your password for MyTraze.
  • Speak out. If you notice anything suspicious about your account, or the communications you receive, notify us immediately via cs@traze.com.

Risk Warning:
Forex trading has a high risk and is not suitable for all investors. Before deciding to invest in the foreign exchange market, you must consider your investment goals, level of experience, and risk tolerance. There is a possibility that you will lose part or all of your initial capital, so you should not invest money that you cannot afford to lose. Make sure to fully understand all the risks involved in forex trading and, if necessary, seek advice from an independent financial advisor. Past performance does not guarantee future results. All investment decisions are personal responsibility, and there is no guarantee from any party that you will benefit from forex trading.

Disclaimer: Trading Derivative Contracts in an Alternative Trading System may not be suitable for all investors. You may incur significant losses within a short period. The amount of money you lose may exceed the initial funds (Initial Margin) you deposited with your Futures Broker. You could lose your entire Margin and any additional Margin placed with the Futures Broker to maintain your Derivative Contract position in the Alternative Trading System. This is because Futures Trading is heavily influenced by leverage, where a relatively small investment can be used to open positions with significantly higher asset values. If you are not prepared for such risks, you should not engage in trading Derivative Contracts in an Alternative Trading System.

PT Traze Andalan Futures is a licensed Futures Broker regulated and supervised by the Commodity Futures Trading Regulatory Agency (BAPPEBTI) under Business License Number: 661/BAPPEBTI/SI/IV/2005 and SPA License Number: 1294/BAPPEBTI/SP/7/2007, the Financial Services Authority (OJK) under Principle Approval Number: S-161/PM.02/2025, and Bank Indonesia (BI) under Registration Number: 27/289/DPPK/Srt/B.

PT Traze Andalan Futures is a member of the Jakarta Futures Exchange (JFX), Membership Number: SPAB-084/BBJ/09/04; a member of the Indonesian Futures Clearing House (KBI), Membership Number: 09/AK-KBI/PN-PA/VII/2022; a member of the Indonesia Commodity & Derivatives Exchange (ICDX), Membership Number: 049/SK/ICDX/DIR/III/2025; a member of the Indonesia Clearing House (ICH), Membership Number: 051/SK/ICH/DIR/III/2025; and a member of the Indonesian Commodity Futures Trading Association (ASPEBTINDO), Membership Number: 0055/ASPEBTINDO/ANG-B/7/2015.

All services and products accessible through the website www.traze.co.id are provided by PT Traze Andalan Futures, with its registered office located at Sinarmas Land Plaza Sudirman (formerly Sinarmas MSIG Tower), 35th Floor, Jl. Jenderal Sudirman KAV 21, Kuningan, Karet, Setiabudi District, South Jakarta City, DKI Jakarta Province, 12920 – Indonesia.

Please note that PT Traze Andalan Futures does not provide services to residents of certain jurisdictions, including but not limited to the United States, Brazil, Canada, Egypt, Iran, North Korea (Democratic People’s Republic of Korea), and the European Union.

 

Official Website: www.traze.co.id | © 2026 Traze