Help Center

The Help Center is our self-service knowledge base for traders to find answers to their questions quickly. Do you have a question about account verification, trading platforms, deposits, withdrawals, commissions, or anything else? Find your answers here.

Help Center / Getting Started

How to open an account?

If you’re ready to open a trading account with Traze, you’ll need to register, select the type of account you want to open and provide some documents to verify your identity. Opening a Traze account is quick and easy, and this article will guide you through the process.

Register

To start the registration process, you need to click the “Open an account” button at the top of the page. Then, you’ll be directed to the registration page, where you enter your name, phone number, email address, which needs to be verified and create a password to secure your account.

Choose an account type

Next, you’ll need to select which trading account type you want. Traze offers three account types. Each account is tailored to meet the different needs of traders:

  • Standard STP trading account: This account lets you trade without paying commissions. Instead of paying commissions, you’ll notice slightly higher spreads; spreads start from 1.3 pips. STP stands for straight-through-processing and implies orders are sent directly to external liquidity providers.
  • ECN trading account: This account offers the lowest spreads possible. Spreads can be as low as 0.2 pips; however, a commission is charged for executing orders.

Sign in

Once you’ve registered and chosen your trading account, you can access the MyTraze personal zone, where you can manage your trading accounts, funding methods, transfer balances and manage your personal information.

Verify your identity

We need to verify your identity when you open an account with us. While you’re signed in to MyTraze, you can begin uploading your identification documents. In the navigation menu, click “Personal Information” and then select “Document Verification”.

To do this, you’ll need to provide valid proof of identity and proof of residence. To verify your identity, you can use your national ID card, driver’s license or passport. To prove your place of residence, you’ll need to upload a recent utility bill or bank statement that isn’t older than six months.

Verify your bank account

We need to verify you have a bank account to ensure we can return your deposit and profits without any problems. In the navigation menu, click “Personal Information” and then select “Payment Verification”.

Please enter the information about your bank account and upload a copy of your bank statement, which must not be older than six months.

If you used a bank account statement to verify your proof of address to verify your identity, you should verify the same bank account at this stage.

How long does it take to approve an application?

Under normal circumstances, our specialists will review new verification requests within 24 business hours.

Risk Warning:
Forex trading has a high risk and is not suitable for all investors. Before deciding to invest in the foreign exchange market, you must consider your investment goals, level of experience, and risk tolerance. There is a possibility that you will lose part or all of your initial capital, so you should not invest money that you cannot afford to lose. Make sure to fully understand all the risks involved in forex trading and, if necessary, seek advice from an independent financial advisor. Past performance does not guarantee future results. All investment decisions are personal responsibility, and there is no guarantee from any party that you will benefit from forex trading.

Disclaimer: Trading Derivative Contracts in an Alternative Trading System may not be suitable for all investors. You may incur significant losses within a short period. The amount of money you lose may exceed the initial funds (Initial Margin) you deposited with your Futures Broker. You could lose your entire Margin and any additional Margin placed with the Futures Broker to maintain your Derivative Contract position in the Alternative Trading System. This is because Futures Trading is heavily influenced by leverage, where a relatively small investment can be used to open positions with significantly higher asset values. If you are not prepared for such risks, you should not engage in trading Derivative Contracts in an Alternative Trading System.

PT Traze Andalan Futures is a licensed Futures Broker regulated and supervised by the Commodity Futures Trading Regulatory Agency (BAPPEBTI) under Business License Number: 661/BAPPEBTI/SI/IV/2005 and SPA License Number: 1294/BAPPEBTI/SP/7/2007, the Financial Services Authority (OJK) under Principle Approval Number: S-161/PM.02/2025, and Bank Indonesia (BI) under Registration Number: 27/289/DPPK/Srt/B.

PT Traze Andalan Futures is a member of the Jakarta Futures Exchange (JFX), Membership Number: SPAB-084/BBJ/09/04; a member of the Indonesian Futures Clearing House (KBI), Membership Number: 09/AK-KBI/PN-PA/VII/2022; a member of the Indonesia Commodity & Derivatives Exchange (ICDX), Membership Number: 049/SK/ICDX/DIR/III/2025; a member of the Indonesia Clearing House (ICH), Membership Number: 051/SK/ICH/DIR/III/2025; and a member of the Indonesian Commodity Futures Trading Association (ASPEBTINDO), Membership Number: 0055/ASPEBTINDO/ANG-B/7/2015.

All services and products accessible through the website www.traze.co.id are provided by PT Traze Andalan Futures, with its registered office located at Sinarmas Land Plaza Sudirman (formerly Sinarmas MSIG Tower), 35th Floor, Jl. Jenderal Sudirman KAV 21, Kuningan, Karet, Setiabudi District, South Jakarta City, DKI Jakarta Province, 12920 – Indonesia.

Please note that PT Traze Andalan Futures does not provide services to residents of certain jurisdictions, including but not limited to the United States, Brazil, Canada, Egypt, Iran, North Korea (Democratic People’s Republic of Korea), and the European Union.

 

Official Website: www.traze.co.id | © 2026 Traze