Contact Us

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Address:

Registered: Lippo Thamrin Building, 17th Floor, Unit 1702, JL. M.H. Thamrin No. 20, Gondangdia Village/Urban Village, Menteng, Sub-district, Central Jakarta Administrative City, DKI Jakarta Province, 10350 – INDONESIA

Physical: Sinarmas Land Plaza Sudirman (dh. Sinarmas MSIG Tower) level 35
 Jl. Jenderal Sudirman KAV 21, RT.10/RW.1, Kuningan, Karet, Kecamatan Setiabudi, South Jakarta Administrative City, DKI Jakarta Province 12920 – INDONESIA

Dispute Resolution Procedure

  1. The customer submits a complaint;
  2. The administrator of PT TRAZE ANDALAN FUTURES will direct and assist customers via email and phone to make complaints on the website https://pengaduan.bappebti.go.id;
  3. Customers fill out online complaints on the website https://pengaduan.bappebti.go.id (“Bappebti Online Complaint System” or “SPOB”);
     
  4. The customer makes a complaint that contains information in the form of customer data, Futures Broker data and/or the reported party, the chronology of the complaint, completes supporting documents in the form of proof of fund transfer and special power of attorney if the complaint is made by the authority and upload the complaint through SPOB;
     
  5. After the complaint is verified and approved by the Commodity Futures Trading Supervisory Agency (BAPPEBTI), the complaint settlement process has entered the stage of handling customer complaints through the deliberation process at the Futures Broker level;
     
  6. The deadline for handling customer complaints is 21 (twenty-one) working days at most, counting after BAPPEBTI gives approval for the acceptance of customer complaints;
     
  7. All reports of customer complaint handling results will be reported to BAPPEBTI.

Contact Us

CONTACT US 24/5

  • info@traze.co.id

Risk Warning:
Forex trading has a high risk and is not suitable for all investors. Before deciding to invest in the foreign exchange market, you must consider your investment goals, level of experience, and risk tolerance. There is a possibility that you will lose part or all of your initial capital, so you should not invest money that you cannot afford to lose. Make sure to fully understand all the risks involved in forex trading and, if necessary, seek advice from an independent financial advisor. Past performance does not guarantee future results. All investment decisions are personal responsibility, and there is no guarantee from any party that you will benefit from forex trading.

Disclaimer: Trading Derivative Contracts in an Alternative Trading System may not be suitable for all investors. You may incur significant losses within a short period. The amount of money you lose may exceed the initial funds (Initial Margin) you deposited with your Futures Broker. You could lose your entire Margin and any additional Margin placed with the Futures Broker to maintain your Derivative Contract position in the Alternative Trading System. This is because Futures Trading is heavily influenced by leverage, where a relatively small investment can be used to open positions with significantly higher asset values. If you are not prepared for such risks, you should not engage in trading Derivative Contracts in an Alternative Trading System.

PT Traze Andalan Futures is a registered Futures Broker under Bappebti with license number 661/BAPPEBTI/SI/IV/2005 and a Participant in the Alternative Trading System (SPA) with registration number 1294/BAPPEBTI/SP/7/2007. The company’s registered office is located at Lippo Thamrin Building, 17th Floor, Unit 1702, JL. M.H. Thamrin No. 20, Gondangdia Village/Urban Village, Menteng, Sub-district, Central Jakarta Administrative City, DKI Jakarta Province, 10350 – INDONESIA and company physical address is located at Sinarmas Land Plaza Sudirman (dh. Sinarmas MSIG Tower) level 35
 Jl. Jenderal Sudirman KAV 21, Kuningan, Karet, Kecamatan Setiabudi, South Jakarta Administrative City, DKI Jakarta Province 12920 – INDONESIA

PT Traze Andalan Futures is a member of the Jakarta Futures Exchange (BBJ) and Indonesian Derivatives Clearing House (KBI), with membership numbers SPAB-084/BBJ/09/04 and 09/AK-KBI/PN-PA/VII/2022, respectively.

Please note that PT Traze Andalan Futures does not provide services to residents of certain jurisdictions, including but not limited to the United States, Brazil, Canada, Egypt, Iran, North Korea (Democratic People’s Republic of Korea), and the European Union.

 

Official Website: www.traze.co.id | © 2025 Traze

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